Refund policy

Returns and refunds

Request a return within 30 days of delivery through our Contact page. Include your order number and the reason for the request. Please wait for return instructions before sending anything back.

For Shopify Collective items, Farm To Pet reviews return requests and provides a return label for approved returns. We manually review requests the supplier declines or cancels. There is no restocking fee. Approved refunds are sent to the original payment method after the supplier processes the refund.

If an item arrives damaged, incorrect, or missing, contact us through the Contact page as soon as possible. Include your order number and photos if available.

This policy does not limit rights provided under applicable consumer protection laws.